CUSTOMER SERVICE AND SUPPORT STAFF AWARD – Silver – Mike Mitchell

Mike Mitchell has been with Belle Vue since 2012 as its Contracts Manager, a role which was created with Mike in mind. He formerly worked at Transport for Greater Manchester (TfGM), and its predecessor Greater Manchester Passenger Transport Executive, on the Yellow School Bus scheme. Most recently, he was Belle Vue’s TfGM Contract Account Manager, ensuring the company was hitting all its targets and compliance for the Yellow School Buses it operates. When Belle Vue heard Mike was leaving TfGM, we jumped at the chance to create the ideal role for him. Since joining Belle Vue, he has developed his role further, taking on more tasks and responsibilities and generating a substantial revenue for the business. Mike manages all the school contracts, swimming baths contracts, private school service and corporate contracts, ensuring they receive the best possible customer service.

The judges were impressed with how adaptable Mike is, jumping into different job roles that has enabled him to make a significant contribution in the years he’s been working at Belle Vue Manchester. He delivers across the board, being passionate and personable, winning contracts and showing outstanding administration and organisational skills.

When Mike is not working he is a family man and also manages and coaches a youth football team.