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How We Listen to Our Clients

We also compile Aftersales Forms, which is a summary of comments and scores from all group organisers and passengers. We have a three step win process from these Aftersales Forms.

Positive Feedback

We take any positive comments back to our team which ensures we build a team that feels valued and rewarded.*

Constructive Criticism

We take any constructive criticism and throw it round the management table to create a better service from feedback our clients have given us.

Implement Changes

We can personally tailor our service to the individual tastes of each client based on their feedback.

*It is imperative for team morale that that our team feel the contribution they are making is making a difference to the company’s goal

We take a bottom-line approach to each project. Our clients consistently see increased traffic, enhanced brand loyalty and new leads thanks to our work.

- Christoper Whitted. CEO, Open Source Software.