Quality
What is our ISO 9001 Quality Policy?
We believe that ISO 9001 is the ultimate global benchmark for quality management and a critical tool for boosting our company’s success, profitability and market potential.
Our ISO 9001 Quality Policy has set out the steps necessary to adopt a quality management system. It is designed to help Belle Vue ensure we meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).
At the heart of our ISO 9001 Quality Policy is a set of systems and principles that tie together our business objectives, our customer needs and our marketing plan. When this approach to quality is embedded across the business every employee understands how their actions creates a better customer experience and processes are put in place to continually review and improve that customer experience.
How ISO 9001 has helped our business?
By focusing on our customers’ experience, ISO 9001 has better equipped our business to meet their needs, improving the customer focus throughout the business. The impact of this has fundamentally changed our business:
- Internal processes are streamlined, improving efficiency, cost containment and savings, whilst improving accountability and trace-ability
- A recognised mark of quality has opened our business up to larger clients, both at home and abroad
- Staff motivation is improved through greater clarity and focus on business objectives – time and resource is spent on what really matters to the business
- A customer focus inevitably improves our customer service and referrals
- Better internal processes and customer services, ultimately improves competitiveness leading to a higher profit potential
- One-off customers are becoming regular account clients
- Our improved services are being recognised across the Coach Travel Industry as a market leading northwest service as detailed in the UK finalists at the UK Coach Awards.
Perhaps the most important element of ISO 9001 however, is that it is not a one-off exercise. Regular reviews keeps quality at the forefront of the business, with continuous improvement processes driving the way the business develops to better meet customer needs.
At the heart of our ISO 9001 Quality Policy is a set of systems and principles that tie together our business objectives, our customer needs and our marketing plan. When this approach to quality is embedded across the business every employee understands how their actions creates a better customer experience and processes are put in place to continually review and improve that customer experience.
What is ISO 9001 certification?
Certification shows that your organisation’s quality processes have been audited against the ISO 9001 standards with third party certification bodies offering independent confirmation that an organisation meets the requirements of the 9001 standard.
How did Belle Vue gain ISO 9001 certification?
“Say What It Does”
Document day to day operating procedures and systems
“Do What It Says”
Work in accordance with those procedures and systems
"Prove It"
Certification audits confirm that the procedures and systems meet legislation standards.
Health and Safety
Belle Vue is an ethical, progressive and proactive organisation which cares for the well-being of every employee and all those who may be involved in, or affected by, any of our operations.
We accept our statutory duty to ensure, as far as is reasonably practicable, the health, safety and welfare at work of all its employees, general public, visitors, contractors and any other persons who may be affected by our undertakings.
We strive to provide, and implement, a process of continual improvement to ensure a safe and healthy working environment, where this is within our influence.
Our policy is to achieve this through the development and implementation of a strong and robust safety management process, designed to meet legal requirements and reduce the risk exposure of all those affected by our activities, as far as reasonably practicable.
We undertake to comply with all our statutory health and safety obligations by:
- the establishment of management structures and appropriate resources that allow for the development of a positive safety culture within Belle Vue
- the provision and maintenance of safe plant and systems of work utilising the application of risk assessments, where required, and a recognised process for reporting and investigating accidents
- arrangements for ensuring safe use, handling, storage and transport of any hazardous substances
- the availability and communication of such information, instruction, training and supervision as is necessary to ensure the health and safety at work of all employees
- the provision and maintenance of a safe working environment for employees with adequate facilities and arrangements for their welfare at work
Our Health and Safety Policy is based on 4 “Core Values”:
- Health and Safety is everyone’s responsibility
- Personal safety is our highest priority
- Health and Safety can, and will be effectively managed
- Every work-related injury or illness could, and should, have been prevented
Against these values Belle Vue is committed to the following
- Setting, developing and maintaining high procedural standards across all our operations
- Monitoring health & safety performance of all our operations through a system of audits, key performance indicators and review
- Consistently implementing and maintaining a process of formalised health & safety management and continual improvement across all our operations
- Facilitating the exchange of best practices and flexible resource allocation against needs, progress tracking and continuous improvement
- Setting objectives which will ensure clear and visible management accountabilities and employee responsibilities across the whole of our business
- Delivery of effective and targeted training and personal development programmes that provide the requisite knowledge, skills and competencies to support the safety management process, accountabilities and responsibilities
All employees have a legal duty to take reasonable care of their own health and safety and that of others who might be affected by their acts or omissions. All employees must co-operate, so far as is necessary, to enable Belle Vue to fulfil and comply with statutory health and safety obligations.
Our current policy is managed by C&C insurance Brokers who provide a bespoke policy that enables Belle Vue to carry a two million passengers per year in a safe and organised fashion. Our current policy is audited to ISO18001 standards.
Environment
Environmental Management helps our company to reduce our carbon footprint and lower our costs. This international standard allows our company to set up a fully integrated and effective Environmental Management System (EMS) that streamlines all of Belle Vue’s operations and ensures we are audited on an annual basis.
Being ISO 14001 certified provides a host of benefits, such as:
- ISO 14001 reduces our waste
- Reduce our company’s carbon footprint
- Lowers costs by reducing our tax, energy and insurance bills
- Allocate time and resources more effectively and increase overall efficiency
- Provide our business with the credentials to satisfy growing market demand
- Open up global business opportunities, providing a competitive advantage over our competitors
- ISO 14001 puts the environment at the heart of our corporate culture and lead our team into an environmental commitment
- Lowers our environmental liability, consistently adhere to regulation by improving environmental policies and objectives
- Keep up to date with the company’s environmental impact
- Clients and those in our supply chain have absolute confidence that we will add value and support them in their own environmental policies
Our EMS is currently:
- Streamlining operations
- Allocating time and resources more effectively
- Increasing our overall efficiency
Committed To Quality
Our Environmental Policy along with our Quality and H&S policies is audited to ISO standards and it demonstrates that Belle Vue is serious about delivering quality systems through tested processes. Internally, ISO standards provide focus and discipline to all the team across Belle Vue’s many departments.