Cost-effective quality transport solutions - on time, every time

Dear Sir,

Re: 246 Bus Service Altrincham

I am writing as a senior Councillor of Trafford Borough Council regarding your operation of the above service, and in particular at the request of the service users. I am currently the vice chairman of the Licensing Committee, member of Manchester Airport Group and was a member of the Police Authority for 13 years prior to its dissolution.

I personally regularly use this service which runs past my home and accordingly have extensive knowledge of this route and furthermore the Transport facilities throughout Greater Manchester. Many of your customers give me a complimentary feedback of the excellent service offered and in particular the very helpful attention given by all your regular drivers to young mothers with children, passengers with disabilities and the elderly needing assistance with access.

I have personally discussed all this with your driver, Graham, David and also Alan who are all always willing to show kindness to all passengers. Graham has informed me that he also undertakes your school contract with St Ambrose College, Hale Barns (which is my own Ward) where I am a long serving Governor of the College.

Finally may I say that I am used to writing letters of complaint so it give me much pleasure to sincerely write this letter with my thanks and appreciation to your operation of the contract.

Please do contact me if I can be of further assistance or otherwise

Dear Phil

I would like to take this opportunity to say thank you to your team for helping us out on Saturday. We were struggling for transport to an annual event that our young people really look forward to. I had been let down by another company but one of your employees (Damian Ditchfield) really pulled out all the stops to accommodate us and for that we are incredibly grateful. The customer service throughout was a credit to your organisation.