We have a 5-star promise across all our services
to each and every passenger
Multi-award winning coach operator
passionately dedicated to excellence
A transport service by road that is
safer, cleaner and greener
Belle Vue: The Pillar of Reliability in Transport
At Belle Vue, reliability isn't just a word; it's the backbone of our service. Our dedication to ensuring every journey is seamless, safe, and exceeds expectations is what sets us apart.
Here's how we guarantee unparalleled reliability for every passenger:
- Aftersales Forms: We actively seek and utilise passenger feedback to continually refine our service, ensuring we're always moving forward.
- Spare Fleet Vehicles: With a 10% spare capacity and partnerships across the region, we guarantee no disruptions to your plans, ensuring a bus is always ready when needed.
- Spare Drivers: Our robust backup system of spare drivers, including PCV licensed office staff, means we're prepared for any situation, maintaining our promise of 'on time, every time.'
- Market Leadership: As a preferred supplier to TfGM, Manchester, Stockport, Tameside Councils, and Cheshire East, our performance is meticulously recorded and consistently top-rated.
- Customer Testimonials: Real feedback and video testimonials from those who travel with us validate our commitment to excellence and reliability.
- Unmatched Preparedness: Our spare vehicles and drivers ensure reliability under any
circumstances. - Consistently Exceeding Expectations: Our status as a market leader and our partnerships reflect our commitment to reliability.
- Authentic Feedback: Direct testimonials offer transparent insight into our service quality.
At Belle Vue, we understand that reliability forms the core of a trustful passenger transport service. It's why schools, councils, and private clients choose us year after year for their transport needs. With Belle Vue, you're not just booking a trip; you're ensuring a smooth, reliable journey from start to finish.
1. Aftersales Forms
At BELLE VUE, continuous improvement isn't just a goal — it's a part of who we are. To ensure we're always moving forward, we provide aftersales forms at the end of each coach journey to the group organiser.
And passengers can scan QR codes in the fleet windows and relay feedback. This practice is a cornerstone of our approach, allowing us to gather your valuable feedback, which is essential for monitoring, evaluating, and refining our services to make the next journey twice as special. Every passenger has a 5 Star Promise, check it out!
2. Spare Fleet Vehicles
We supply school bus transport on 50 school contracts in Greater Manchester and Cheshire. These are school contracts for TfGM and also Cheshire East and also some private schools. We also supply all the swimming baths transport in Manchester, Stockport and Tameside. We have a 10% spare fleet capacity providing 5 spare buses for emergencies.
So if a bus goes down unexpectedly before your school trip we just roll out a spare bus. We have the same spare capacity on our coach fleet too, along with hundreds of partner suppliers to cover increased capacities in peak season. We have a 5 Star Promise for every passenger to ensure reliability.
3. Spare Drivers
During the Covid Pandemic on some days we had ten drivers going down with Covid and not coming into work. But the show had to go on. Students still needed to go to school, go to swimming lessons and go on educational day trips as the pandemic eased. But the public and our team were still vulnerable to Covid. How did we manage? We had spare drivers who drop onto valeting if not utilised. We also have 7 PCV Licenced drivers in our offices as emergency back up including the directors. When we say 'on time, every time' we mean 'every single time!' Book an award winning supplier who guarantees reliability every time.
4. Market Leadership
When we supply school contracts to TfGM everything we do is recorded, measured and analysed. Our drivers performance via digital tracking systems, route times running, customer service, ticket machines, compliance, vehicle presentation, maintenance, CCTV recording, and service running times are measured on performance. Our team perform every day, meticulously day in day out, year after year. And the evidence is in TfGMs league tables and performance scores. If you would like reliability on your school transport contact our friendly team.
5. Passenger Feedback
In all our fleet windows we have QR codes that passengers can scan and give their feedback. We receive hundreds of digital forms every year suggesting little changes or praising the service. We take all these feedbacks and improve the service. We are the only company in the UK who teach their drivers how to read passenger personality so they can connect better with the passengers.
We are the only company who play in flight safety videos on our coaches like the airlines, so passengers are aware of the safety and comfort features of the coach which is instrumental on long journeys. Passenger feedback feeds our desire for constant and never ending improvements to the service. We have a 5 Star Promise for every passenger.
6. Trusted By Local Councils
For more than a decade BELLE VUE have supplied transport for all the swimming bath programs in Manchester, Stockport and Tameside. We do this by supplying low cost best value transport. Integrating many movements across the region efficiently. With a quality fleet and drivers who are specifically trained to manage students and their personalities. BELLE VUE perform year in, year out, on time every time. If you would like reliability on your school transport contact our friendly team.
7. Consistently Exceeding Expectations
When we supply school contracts to Cheshire East everything we do is recorded, measured and analysed. Our drivers performance via digital tracking systems, route times running, customer service, ticket machines, compliance, vehicle presentation, maintenance, CCTV recording, and service running times are measured on performance. Our team perform every day, meticulously day in day out, year after year. And the evidence is in Cheshire Easts league tables and performance scores. If you would like reliability on your school transport contact our friendly team.
8. Customer Testimonials
On every trip we record group organisers feedback via Aftersales forms. We record passenger feedback via digital forms via QR codes in our fleet windows. But quite often our drivers record group organisers comments via video to prove their excellent performance. Some of our drivers are company ambassadors and prove their great service all of the time. Anyone could write in a good review, but recording onboard the fleet adds more weight to prove we do what it says on the tin.
Belle Vue stands as a beacon of reliability in the transport industry, underpinned by our unwavering commitment to excellence, meticulous planning, and genuine care for our passengers. Our proactive approach to feedback, strategic preparedness with spare vehicles and drivers, and our distinguished partnerships have cemented our reputation as a trusted provider.
These elements, combined with the authentic testimonials from those who have experienced our service firsthand, make Belle Vue the clear choice for anyone seeking dependable, high-quality transport solutions. Choose Belle Vue, where reliability isn't just promised — it's delivered, ensuring your journey is seamless, safe, and exceeds expectations every time.
Our 5-Star Promise
1. Best Value
2. Quality
3. Reliability
4. Safety
5. Personal Service