Quality

What is our ISO 9001 Quality Policy?

We believe that ISO 9001 is the ultimate global benchmark for quality management and a critical tool for boosting our company’s success, profitability and market potential.

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Our ISO 9001 Quality Policy has set out the steps necessary to adopt a quality management system. It is designed to help Belle Vue ensure we meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).

At the heart of our ISO 9001 Quality Policy is a set of systems and principles that tie together our business objectives, our customer needs and our marketing plan. When this approach to quality is embedded across the business every employee understands how their actions creates a better customer experience and processes are put in place to continually review and improve that customer experience.

How ISO 9001 has helped our business?

By focusing on our customers’ experience, ISO 9001 has better equipped our business to meet their needs, improving the customer focus throughout the business. The impact of this has fundamentally changed our business:

  • Internal processes are streamlined, improving efficiency, cost containment and savings, whilst improving accountability and trace-ability
  • A recognised mark of quality has opened our business up to larger clients, both at home and abroad
  • Staff motivation is improved through greater clarity and focus on business objectives – time and resource is spent on what really matters to the business
  • A customer focus inevitably improves our customer service and referrals
  • Better internal processes and customer services, ultimately improves competitiveness leading to a higher profit potential
  • One-off customers are becoming regular account clients
  • Our improved services are being recognised across the Coach Travel Industry as a market leading northwest service as detailed in the UK finalists at the UK Coach Awards.

Perhaps the most important element of ISO 9001 however, is that it is not a one-off exercise. Regular reviews keeps quality at the forefront of the business, with continuous improvement processes driving the way the business develops to better meet customer needs.

At the heart of our ISO 9001 Quality Policy is a set of systems and principles that tie together our business objectives, our customer needs and our marketing plan. When this approach to quality is embedded across the business every employee understands how their actions creates a better customer experience and processes are put in place to continually review and improve that customer experience.

What is ISO 9001 certification?

Certification shows that your organisation’s quality processes have been audited against the ISO 9001 standards with third party certification bodies offering independent confirmation that an organisation meets the requirements of the 9001 standard.

How did Belle Vue gain ISO 9001 certification?

“Say What It Does”

Document day to day operating procedures and systems

“Do What It Says”

Work in accordance with those procedures and systems

"Prove It"

Certification audits confirm that the procedures and systems meet legislation standards.

“Thank you for considering Belle Vue for your next travel requirement. Our goal is to provide a transport service by road that is safer, cleaner and greener. We’d love to be part of your next travel adventure. Please contact our friendly team if we can assist you further.”

- Phil Hitchen M.D. Belle Vue (Manchester) Ltd.