We have a 5-star promise across all our services
to eachĀ andĀ every passenger
Multi-award winning coach operator
passionately dedicated to excellence
A transport service by road that is
safer, cleaner and greener
Belle Vue: A Beacon of Quality in Passenger Transport
At Belle Vue, our commitment to quality isn't just a statement; it's a comprehensive approach embedded in every facet of our service. From the meticulous management of our fleet to the rigorous training of our drivers, we ensure that your journey with us is not only enjoyable but also meets the highest standards of safety and excellence. Here's how we stand out:
- ISO Quality Management: Our ISO 9001 certification reflects our commitment to continuous improvement and customer satisfaction.
- OCRS Score: Our green DVSA rating signifies outstanding vehicle maintenance and safety standards.
- DBS Checking of Drivers: Comprehensive DBS checks on all drivers affirm our top priority: passenger safety.
- The Guild of British Coach Operators Membership: Affirms our dedication to first-class service and operational excellence.
- 100% Audit Pass Rate: Demonstrates our adherence to the highest industry standards for safety and efficiency.
- Low Insurance Premiums: Result from our proactive safety measures and driver training, benefiting our customers financially.
- iMA Driver Training: Enhances driver-passenger connectivity, ensuring a more enjoyable and harmonious journey.
- Award-Winning Service: Our numerous industry awards testify to our excellence in service, safety, and operational management.
At Belle Vue, quality is the cornerstone of our identity. It's what drives us to not only meet but exceed the expectations of our clients, ensuring every journey is a testament to our dedication to excellence. Discover the Belle Vue difference and why we're the trusted choice for school trips and passenger transport across the UK.
1. ISO Quality Management
One of the ways BELLE VUE provides QUALITY on all our school trips is by having ISO Quality Management across the company. ISO Quality Management: By focusing on our customersā experience, ISO 9001 has better equipped our business to meet their needs, improving the customer focus throughout the business. Certification shows that our organisationās quality processes have been audited against the ISO 9001 standards with third party certification bodies offering independent confirmation that an organisation meets the requirements of the 9001 standard.
2. OCRS Score
The OCRS Rating with the DVSA is the best way to assess an operators Vehicle Maintenance safety. This is measured by the DVSA and scored like a traffic light system based on vehicle MOT pass rate and roadside inspections. Based on the points tally, DVSA then allocates an OCRS traffic light status of green (low risk), amber (medium) or red (high risk). There is also a grey category for what DVSA terms an unknown operator ā one for which no enforcement data is yet available. Make sure you travel with a GREEN operator who is safe and compliant!
3. Driver DBS Checks
At BELLE VUE we understand that when it comes to school trips and passenger transport, nothing is more important than safety. That's why we go the extra mile to ensure every driver behind the wheel is not just experienced, but also thoroughly DBS (Disclosure and Barring Service) checked and cleared of any convictions. DBS checking of Drivers: It's our way of making sure that from the moment you board to the moment you arrive, you're in the safest hands. Passenger safety isn't just a part of our policy; it's our top priority. We're committed to providing a secure, worryfree travel experience, allowing you to focus on the adventure ahead, knowing that we've got the safety part covered.
4. The Guild of British Coach Operators
The Guild is an association of 22 top quality coach companies dedicated to providing our customers with a first class service in the UK. The members provide luxury coaches for charter throughout Britain and Europe and offer comprehensive travel management services. Guild members can meet all your travel needs. You are assured of outstanding commitment to the highest standards - backed by a rigorous independent audit. Coach companies are required to achieve a 100% pass on the quality standards checklist before being accepted into Membership.
5. Passing Audits 100%
Our core values are to be 100% compliant. This means a operating a safe fleet of vehicles, training, inductiing and screening our drivers to deliver a transport by road that is safer, cleaner and greener. To do this we have a team of professional external companies who are experts in their field to audit our operations from top to bottom. This ensures we are working to best industry practice and operating way above industry standards, offering the best transport service to our clients.
6. Managing Low Insurance Premiums
Insurance Claims Record. This measures the numbers of claims and accidents in a year. Anything above 60% is below average. 40% or less is good. 20% or less really well managed. We normally operate between 20-40% on average. We have a constant training plan to improve driver behaviour. We monitor CCTV and we improve weekly operations eliminating potential accident occurrence.
7. iMA Driver Training
At BELLE VUE, we're committed to pushing the boundaries of service excellence. Our journey towards excellence is powered by our advanced Leadership & Development Training and the revolutionary iMA Communication System. iMA is an exciting new universal language, designed to maximise connectivity i.e. mutual liking, trust, understanding and respect. The universal language of iMA is a simple way of observing and understanding the differences in people, then connecting with them on their wavelength. When this happens communication, trust, understanding, cooperation and sales go up, and stress and tension go down. And school trips become fantastic!
8. Award Winning
The UK Coach Awards exist to promote, reward and inspire everything coaching with a spotlight on quality and success in the industry. But the real success is measuring the improvements required every year to ensure we remain at the top end of the industry when it comes to the performance of our service, our fleet and our people. Which results in the best service possible by the best people in the industry.
We have won many awards over many years, including Engineer of the year and UK Coach Driver of the year multiple times. Also the Build Back Better Award for the strongest business plan to come out of the Covid Pandemic.
At Belle Vue, our relentless pursuit of excellence sets us apart, making every journey an embodiment of the highest quality and safety standards. From our meticulous adherence to ISO 9001 and our outstanding OCRS scores to our comprehensive DBS checks and prestigious Guild membership, every aspect of our service is designed with your safety, comfort, and satisfaction in mind.
Our award-winning recognition and innovative driver training further underscore our dedication to not just meeting, but exceeding expectations. With Belle Vue, you're choosing more than a transport service; you're selecting a partner committed to delivering exceptional experiences, where quality is the journey and excellence is the destination.
Our 5-Star Promise
1. Best Value
2. Quality
3. Reliability
4. Safety
5. Personal Service