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How We Listen to Our Clients
We also compile Aftersales Forms, which is a summary of comments and scores from all group organisers and passengers. We have a three step win process from these Aftersales Forms.
Positive Feedback
We take any positive comments back to our team which ensures we build a team that feels valued and rewarded.*
Constructive Criticism
We take any constructive criticism and throw it round the management table to create a better service from feedback our clients have given us.
Implement Changes
We can personally tailor our service to the individual tastes of each client based on their feedback.
*It is imperative for team morale that that our team feel the contribution they are making is making a difference to the company’s goal